FAQ

Product Activation and Download

Q. I just purchased and didn’t receive a keycode or download link. Help!

A. If you received an e-mail after purchase, you should have received a keycode in that e-mail. For MyCommerce, it is called a “Regcode,” and is about half-way through the e-mail.

Q. I just purchased and didn’t receive an e-mail after purchase. Help!

A. There are several possibilities.

1) The e-mail is in your Junk-Mail Folder. Check your Junk-Mail folder to see if that is the case.

2) The e-mail address you purchased with was incorrect. Try an automatic product link request here. If your e-mail address is not found when you submit the request, it probably means that you entered it incorrectly during purchase. Send us an e-mail here describing your problem, and we will fix the situation.

3) If neither of these steps solve the problem, it probably means that the e-mail was blocked by your server or e-mail client. If that is the case, please send us an e-mail here saying that you have not received an e-mail after purchase, with either an alternate e-mail address that we can respond to or a phone number.

Q. The program won’t accept my keycode. Ugh!

A. Make sure you are entering the keycode correctly. A simple way to make sure you enter it correctly is to copy each section of the keycode (not including the ‘-‘s), and then paste it into the keycode window. If you are sure you are entering it correctly, make sure you are entering the e-mail associated with your license.

Q. How do I re-enter my keycode when I’m told I have entered an invalid keycode?

A. Your product will automatically ask you to re-enter your keycode the next time you run your product. To ensure that you enter the keycode correctly, it is recommended that you copy and paste the keycode into your product to avoid any mistakes. To do this, select the first six letters of your keycode and copy and paste them into the first box of the keycode screen. Then select the second six letters and copy them to the second box, and so forth.

Q. I need a new download link. Where can I get one?

A. Here.

Q. I requested a new link, but never received an email.

A. Please ensure that the email did not get moved to your Junk Mail. If you still cannot find the email, please email us here and provide us with an alternate email address to send this information to.

Q. When trying to run the game, I get the error message “Cannot create texture for ‘TCanvasD2D'”. How do I fix this error?

A. Right-click the shortcut icon you use to run the game (say, on your desktop), click ‘Properties’, then click ‘Compatibility’, then select ‘Disable visual themes’, ‘Disable desktop composition’, and ‘Disable display scaling on high DPI settings’. If that does not fix the error, make sure you have the latest updates relevant to Direct X for your operating system.

Q. Why do I need to activate?

A. The purpose of the activation system implemented by 270soft is to validate the authenticity of your product.

Q. Do I always have to have an Internet connection when playing your products?

A. No. Once you have downloaded and activated your product, you do not need to be connected to the Internet to use them.

Q. I’ve uninstalled my product and Vista won’t let me delete the folder.

A. What Windows Vista has done is separate the user from the administrator and thereby not allowing basic users to delete files from windows folder like Program Files. You will need to log into your computer with a user who has administrative rights to delete those files. Please see Microsoft’s article on the Vista security system here.

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